Returns And Refunds Policy

Return Policy for Watson Dog Products

Our Commitment to Satisfaction: At Watson Dog Products, we are dedicated to offering high-quality products for your beloved pets. Your satisfaction is our priority.

Return Time Frame: You may return most new, unopened items within 45 days of delivery for a full refund.

Return Process:

  1. Contact Us: To initiate a return, please contact us via this link. Include your order number, reason for return, and whether the item is used or unopened.
  2. Return Authorization: We will provide you with a Return Authorization and instructions on how to send your item back.
  3. Packing and Shipping: Pack the items securely and include the original product packaging and tags if available. Please note that you will be responsible for the return shipping costs unless the return is a result of our error (e.g., defective or incorrect item).

Condition of Returned Items: Items must be returned in the condition they were received, which includes the original packaging and any documentation, accessories, and manuals. Used items will only be eligible for partial refund depending on the condition of the product.

Refunds: Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges: If you need to exchange an item for the same item, send us an email at [your contact email]. Please note that exchange policies may vary depending on the product.

Non-returnable Items: Certain items may not be eligible for return, including but not limited to:

  • Custom-made products
  • Perishable goods
  • Personal care items
  • Gift cards

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [your contact email]. We will provide instructions for returning the item and arrange for a replacement or refund.

Additional Information:

  • We reserve the right to refuse a return or exchange if the returned item does not meet our policy requirements.
  • We are not responsible for items lost or damaged during return shipping. We recommend using a trackable shipping service or purchasing shipping insurance.

For more information about our return policy, please contact us via this link

Oh hi there 👋
It’s nice to meet you.

Sign up to receive awesome content in your inbox, every month.

We don’t spam. Unsubscribe any time.